Return Policy

Something you got not quite right? No worries, you may qualify for a refund or exchange! 

Return Policy

You can return or exchange items within 30 days of purchase. Orders placed Nov 1 – Dec 31 get a 60-day window.

To be eligible, items must be:

•             Unworn and unwashed, with the original tags attached

•             Purchased on localboyoutfitters.com (items bought from another retailer go back to that store)

 

What can’t be returned

•             Discounted items

•             Gift cards

•             FINAL SALE items

•             Items that have been worn or washed

 

How to start a return or exchange

1.          Make sure your item is eligible (see above).

2.          Start your return or exchange in our Returns Portal.

3.          You’ll get a prepaid label or QR code to send your items back.

4.          Please allow up to 15 days after we receive your return for processing.

 

Return shipping costs

If you added Checkout+ (Free Returns coverage) when you ordered, returns and exchanges are free. Without Checkout+, you can still return eligible items, but a handling fee for return shipping is deducted from your refund.

 

Exchanges

Exchanges follow the same rules and window as returns. Start an exchange in the Returns Portal.

 

Gift returns

Email support@localboyoutfitters.com with the order number.

•             If the order was marked as a gift and shipped to the recipient, the recipient receives a gift certificate for the return value.

•             If it wasn’t marked as a gift, or the buyer had it shipped to themselves, the refund goes to the original buyer.

 

Damaged, defective or wrong items

If your order arrived damaged, with something missing, or with the wrong item, email support@localboyoutfitters.com within 7 days of delivery with your order number and photos, or start a return in the Returns Portal and note that the item was damaged or wrong. Defects that show up later are covered by our warranty.

Bought from another retailer and it’s defective? Email support@localboyoutfitters.com with proof of the damage. Once approved, we’ll send a free return label and replace it at no cost.

 

Refunds

Refunds can take some time to post after processing. If you don’t see yours, check with your bank or card company first, then email support@localboyoutfitters.com.

Shipping details are on our Shipping page. Questions? Email support@localboyoutfitters.com or text 803-543-7113, Monday–Friday, 9 AM – 4 PM ET.

 to receive and process your return.

Warranty

We stand behind what we make. If something isn’t holding up the way it should, we’ll make it right.

What does the warranty cover? Our warranty covers manufacturing defects, meaning issues with how the product was made.

How long is the warranty?

All Local Boy products are covered for 1 year from the date of purchase.

What isn’t covered?

•             Normal wear and tear

•             Damage from washing, drying or improper care

•             Accidents, misuse or alterations

•             Lost or stolen items

How do I make a warranty claim? Submit a claim through our Warranty Portal. You’ll need to upload:

•             Your receipt or proof of purchase

•             Photos of the item showing the issue

•             A short description of what happened

Our team will review it and get back to ya with next steps. That’s usually a replacement, or a refund if the item isn’t available.

Discounted items, gift card purchases, and items that have been worn or washed are considered yours to keep and do not qualify for return or exchange. 

  • **PLEASE NOTE: Items marked with FINAL SALE are not eligible for a return or exchange. If there is an issue with the product or you received the wrong item, please reach out to us at support@localboyoutfitters.com with your order number and the issue!

Questions? Email support@localboyoutfitters.com or text 803-543-7113, Monday–Friday, 9 AM – 4 PM ET.