Return Policy

Something you got not quite right? No worries, you may qualify for a refund or exchange! 

How to Complete Your Return:

  1. Check to see if your item is eligible for a return by reviewing the requirements below.
  2. Email us at sales@localboyoutfitters.com with a detailed description including the following information:
    • Your name
    • The item you wish to return
    • Your order number
  3. We will respond to your request within 2 days. If your return is approved, you may return the item(s). 
  4. Package up your items using the original packaging or a mail-friendly package of your choosing and bring to your delivery carrier of choice. For the time being, all shipping costs for return items will be incurred at the customer's expense. Please ship return items to 419 Huger St. Columbia, SC 29201.
  5. Once items are received, we will process your exchange order. Please allow up to 15 days for us to receive and process your refund.

    Discounted items, gift card purchases, and items that have been worn or washed are considered yours to keep and do not qualify for return or exchange. 

    Return Requirements:

    • Products must be unwashed and unworn.
    • Defective or damaged products are handled on a case-by-case basis. See Exchanges section below for more information.
    • All returns must be made within 30  days of your original purchase.
    • Products must have been purchased from www.localboyoutfitters.com. Otherwise, they must be returned at the location from which they were purchased.

    Gift Returns

    If an item was marked as a gift when purchased and the original buyer had the item shipped directly to you, you’ll receive a gift certificate for the value of your return. If the item was not marked as a gift when purchased or the original buyer had the item shipped to themselves to give to you later, we will send a refund to the original buyer. If you would like to return a gift, please contact us. 

    Exchanges

    An item will only be replaced if defective or damaged. 

    If an item is purchased from another retailer and is defective or damaged, please reach out to us with proof of damage and (pending approval) we will replace it at no cost. To exchange it for the same item, shoot us an email at sales@localboyoutfitters.com and we will send you a free return label.

    Refund Issues/Partial Refunds

    If you are having trouble locating your refund credit, please contact your credit card company or banking service. There is often processing time before a refund is officially posted in your account. If you have contacted your credit card company or banking service and still have not received your refund credit, please contact us at sales@localboyoutfitters.com.

    Shipping

    Head on over to our Shipping Policy page for more information.