FAQ
updated October 2026
Frequently Asked Questions
Find quick answers about Local Boy sizing, shipping, returns, discounts, ordering, and more.
Sizing
How does Local Boy clothing fit? Most of our clothing runs true to size with an everyday fit. If you’re between sizes or like a looser fit, size up. Each product page has fit notes, and our Size Guide has full measurements.
What if it doesn’t fit? You can exchange unworn, unwashed items with tags attached for a different size within 30 days (60 days for orders placed Nov 1 – Dec 31). See Returns & Exchanges below.
Orders & Payment
Can I change my order? Please double-check your sizes, items and shipping address before you check out. If you need a change, email support@localboyoutfitters.com within one hour of placing your order. Our team handles requests Monday–Friday, 9 AM – 4 PM ET, so changes to orders placed outside those hours can’t be guaranteed. If we can’t change an order, we may be able to cancel it so you can place a new one.
Can I cancel my order? Email support@localboyoutfitters.com as soon as possible with your order number. Cancellations aren’t guaranteed, and only full orders can be canceled — we can’t remove single items. Once an order has shipped, you can return eligible items instead.
Do I need an account to order? No. You can check out as a guest or create an account to track orders and check out faster.
What payment methods do you accept? Visa, Mastercard, American Express, PayPal, Shop Pay, Google Pay and Venmo. Checkout is encrypted. You’ll get your invoice by email, and a copy is included in your shipment.
Shipping
How fast will my order ship? Most orders ship within 3 business days from our warehouse in Columbia, SC, and arrive 3–5 business days after they ship. During the holiday season, processing can take a little longer due to higher order volume. You’ll get tracking by email as soon as your order ships; tracking usually updates within 24 hours of the carrier’s first scan.
Which carriers do you use? USPS, UPS, DHL and FedEx.
Do you offer free shipping? Yes — orders over $120 ship free. The $120 is calculated after discounts are applied.
Do you ship internationally? Not at this time. We ship only within the United States.
Full details are on our Shipping page.
Returns & Exchanges
What is your return policy? You can return or exchange items within 30 days of purchase. Orders placed Nov 1 – Dec 31 get a 60-day window. Items must be unworn, unwashed and have the original tags attached, and must have been bought on localboyoutfitters.com.
What can’t be returned? Discounted items, gift cards and FINAL SALE items can’t be returned. Final sale items are still covered by our warranty against manufacturing defects.
Do returns cost anything? If you added Checkout+ (Free Returns coverage) when you ordered, returns and exchanges are free. Without Checkout+, a handling fee for return shipping is deducted from your refund.
How do I start a return or exchange? Start it in our Returns Portal. You’ll get a prepaid label or QR code. Please allow up to 15 days after we receive your return for processing. Full details are on our Return Policy page.
How do I return a gift? Email support@localboyoutfitters.com with the order number. If the order was marked as a gift and shipped to you, you’ll receive a gift certificate for the return value.
My order arrived damaged, something is missing, or I got the wrong item. What do I do? Sorry about that! Email support@localboyoutfitters.com within 7 days of delivery with your order number and photos, or start a return in the Returns Portal and note that the item was damaged or wrong. We’ll make it right.
Do y’all offer a warranty? We sure do. All Local Boy products are covered against manufacturing defects for 1 year from purchase. To make a claim, submit it through our Warranty Portal and upload photos of the item and your receipt. See our Warranty page for details.
Discounts & Promotions
Do you offer a military, first responder, educator or government discount? Yes. Active military, veterans, first responders, educators and government employees can verify through GOVX on the cart screen, before checkout. Once you’re verified, the discount applies automatically. See our GOVX Discounts page for details.
Can I combine discounts? Only one discount can be used per order unless a promotion says otherwise. The GOVX discount can’t be combined with other discounts.
Where do I enter a discount code? In the discount or promo code field at checkout.
How do I hear about sales? Join our email list or follow us on social media — that’s where we announce seasonal sales first.
Stores
Can I buy Local Boy in a store? Yes! Use our Store Locator to find a Local Boy retailer near you. Items purchased from another retailer must be returned directly to that retailer.
How do I reach customer service? Email support@localboyoutfitters.com or text 803-543-7113. We’re available Monday–Friday, 9 AM – 4 PM ET, and reply to messages sent outside those hours within one business day. You can also use our Contact Us page.
Still Need Help? Contact us.
Who should I contact if I have questions about my order?
If you have any questions about your order, our team is happy to help.
You can reach us by:
📧 Email: support@localboyoutfitters.com
📱 Text: 803-543-7113
Customer service hours are Monday–Friday, 9:00 AM – 4:00 PM EST. Messages received outside of business hours may be answered the following business day. Our team typically responds to emails and messages within one business day.