FAQ
updated March 2026
Find quick answers about Local Boy sizing, shipping, returns, discounts, and ordering below.
Top Questions:
Do Local Boy items run true to size?
Yes. Most Local Boy clothing runs true to size with a comfortable, everyday fit. If you prefer a more relaxed fit or are between sizes, we recommend sizing up. Each product page also includes additional fit details to help you choose the best size. A size guide can be found HERE as well.
How quickly does Local Boy ship orders?
Most Local Boy orders ship within 1–2 business days from our warehouse in Columbia, South Carolina. Once your order ships, you will receive an email with tracking information so you can follow your delivery. Shipping time depends on the carrier and shipping method selected at checkout.
What is the Local Boy return policy?
The Local Boy return policy allows returns on unworn items with original tags attached. If something doesn’t fit or isn’t exactly what you expected, you can start a return according to the guidelines listed on our Return Policy page. We want you to feel confident shopping Local Boy and are happy to help if you need assistance.
Shipping:
Is free shipping available?
Yes! Orders over $109 ship free. Add a few more favorites to your cart and enjoy standard shipping on us. For full details, please visit our Shipping Information Page HERE.
How quickly will my order ship?
Most orders ship within 1–2 business days from our warehouse in Columbia, South Carolina. Once your order ships, you will receive a tracking email.
What shipping methods are available?
All orders ship from Columbia, South Carolina using USPS or UPS. Available shipping options will appear at checkout based on your location.
How long does shipping take?
Delivery time depends on the carrier and shipping method selected at checkout. Most orders arrive within 3–5 business days after shipping.
Do you ship internationally?
At this time, we only ship within the United States.
Returns & Exchanges:
What is the Local Boy return policy?
We accept returns on unworn items with original tags attached. If something doesn’t fit or isn’t exactly what you expected, you can start a return according to the guidelines listed on our Return Policy page HERE.
Can I exchange for a different size?
Yes! If your item doesn’t fit, you may request an exchange for a different size as long as the item is unworn and still has the original tags attached. Please visit our Return Policy page for full instructions.
How do I start a return?
To begin a return or exchange, please follow the instructions on our Return Policy page HERE.
Orders:
How do I place an order with Local Boy Outfitters?
Most orders are placed directly through our website. Simply browse our products, add your favorites to the cart, and proceed through checkout. You may also text 803-543-7113 or email support@localboyoutfitters.com if you need assistance placing an order.
Do I need an account to place an order?
No, you do not need an account to place an order. You may check out as a guest, or create an account to save your information and view your order history.
Can I change or cancel my Local Boy order?
If you need to cancel or modify your order, please contact us as soon as possible by texting 803-543-7113 or emailing support@localboyoutfitters.com. Once an order has shipped, we are unable to make changes.
How do I track my Local Boy order?
You can track your Local Boy order using the tracking link sent in your shipping confirmation email. Tracking updates typically appear within 24 hours after the carrier scans the package.
Payment:
What payment methods do Local Boy Outfitters accept?
We accept major credit cards including Visa, MasterCard, and American Express, along with express checkout options like Google Pay, Shop Pay, PayPal, and Venmo for fast and secure checkout.
Is my payment information secure?
Yes. The Local Boy Outfitters website uses secure encrypted checkout technology to protect your personal and payment information. All transactions are processed through trusted payment providers.
How will I receive my invoice or order confirmation?
After placing your order, you will receive an order confirmation email. An invoice will also be emailed to you and included with your shipment for your records.
Discounts & Promotions:
Do you offer a military or first responder discount?
Yes! We proudly offer a discount through GOVX for military members, veterans, first responders, and government employees. Simply verify your eligibility through GOVX in the shopping bag at checkout to receive your discount on Local Boy apparel.
Can I use more than one discount code?
Only one discount code may be applied per order unless otherwise stated.
Where do I enter my discount code?
Discount codes can be entered during checkout in the discount or promo code field before completing your purchase.
Does Local Boy Outfitters run sales or promotions?
Yes! Local Boy Outfitters occasionally offers seasonal sales, promotions, and limited-time discounts. The best way to stay updated is by following us on social media or joining our email list.
Need Help?
Who should I contact if I have questions about my order?
If you have any questions about your order, our team is happy to help.
You can reach us by:
📧 Email: support@localboyoutfitters.com
📱 Text: 803-543-7113
Customer service hours are Monday–Friday, 9:00 AM – 5:00 PM EST. Messages received outside of business hours may be answered the following business day. Our team typically responds to emails and messages within one business day.